1Acceptance of Terms & Account Security
By accessing or using GridFix CMMS, you agree to be bound by this Agreement. Subscribers are responsible for safeguarding login credentials and enforcing multi-factor authentication (MFA) across administrator and management accounts.
2Customer Data Ownership & Portability
The subscribing organization retains sole and exclusive ownership of all maintenance work orders, equipment hierarchies, telemetry data, and technical files uploaded to GridFix CMMS. Complete exports via CSV, JSON, and Excel are available at any time.
3Service Level Agreement (99.9% Uptime)
GridFix commits to maintaining 99.9% monthly platform uptime for core API endpoints and web consoles. Through our resilient offline-first SQLite synchronization engine, field operations remain uninterrupted during temporary local network outages.
4Subscription Tiers, Billing & Cancellation
Subscription plans are billed on a monthly or annual recurring basis based on active seat quotas and tier capabilities. Organizations may cancel or adjust tiers prior to billing cycles without penalty, retaining full data archive download rights.
Acceptable Use & Limitation of Liability
Subscribers agree not to reverse-engineer, probe for vulnerabilities, or abuse API rate limits. GridFix CMMS liability is limited to the subscription fees paid by the customer during the preceding twelve-month period.